Customer Experience Director in Spokane, WA

superior customer service organization to the clear industry innovator in customer background. liDrive organizational change to become customer-centric. liDevelop, direct and manage the operating framework to put the customer 1st throughout the enterprise. liIdentify and measure a comprehensive view of customers expectations and experiences that can be translated cross-functionally across the enterprise. p pThis Direct Hire Opportunity offers a aggressive compensation program that includes great benefits and bpotential for relocation benefits for the right candidateb.p pbJob ResponsibilitiesKey Activitiesb ullibCustomer Focusb Independently, or as the leader of a cross-functional team, conceptualize, develop and direct customer background initiatives to improve the customer background based on bottom up and top down feedback include VOC feedback. Provide program support to key stakeholders. Identify opportunities and suggest which functions and who should take the lead in resolving the issue. Provide program support to key stakeholders. Establish and maintain cross-functional relationships with Operations, Sales, Marketing, Credit and Transportation to develop strategy recommendations based on VOC analytics to drive continuous improvements for all key customer metrics. Research and identify new tools, methodologies and best practices within the arena of customer background to exploit opportunities which enhance existing knowledge and techniques. Develop or oversee the development of processes that quickly and accurately validate customer feedback and the process to ensure timely follow up and closure of customer issues. libLeadershipb Provide leadership to ensure that business decisions are made in a manner which enhances customers experiences across all channels and business segments and increases customer loyalty. Strong management and relationship building competencies to set objectives and develop strategies that span across all facets of the business. Report progress and successes of service initiatives to senior management. libPlanningb Execute customer background business-wide initiatives and project plans. Create immediate and longterm action plans to drive customer background improvement. Measure the financial impact of these plans, including the cost of inaction. Assemble resources and manage the implementation of activities in coordination with business leaders. Prepare annual budgets for programs and manage expenses in accordance with established budget. Independently prioritize and accomplish multiple tasks within established timeframes and through the work of subordinates, peers and vendor partners. libProblem Solvingb Develop VOC analytics to drive continuous improvements for all key customer metrics. Gather and analyze the most critical info needed to understand problems. Make decisions that take into account broad company and customer implications. Analyze critical issues, trends, and root causes, and identifies the solutions that best address them. ul pThis is a Direct Hire position in Spokane, WA and offered through bVolt Technical Resourcesb, located in Redmond, WA. We are among the largest IT Staffing Companies in the US for contingenttemporary and direct hire placements and support many of the top rated IT Companies in the Pacific Northwest.eveloping and maintaining customer background programs and systems to meet organizational objectives. liExperience in manufacturingoperations is desirable. liSocial science research skills including quantitative and qualitative data analysis is desirable. liExcellent verbal and written communications skills. liProficient in Word, Ms excel, PowerPoint and other relevant software applications. ul bEducationb ulliBachelors Degree Required - Marketing or Businessliulp pbHow to Applyb Please email your resume to Volt at bredmond0217volt.comb and reference the following job number and position title in your subject line to ensure it gets routed to the correct Recruiter to readily discuss this job with you b[removed phone] - Customer Background Director b and include the web sitename where you saw this posting listed. p pbPLEASE NOTEb When calling in for this position, please call our Spokane Valley, WA phone number at [removed phone] NOT the Redmond, WA number listed on this posting. Thank you. pOur Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the position qualifications. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. p paid-time-off help Volt stay in touch with you and other great applicants in the Eastern Washington area we have created a specialized portal for you at bhttpwww.volt.comVoltEasternWAb You can also follow us on Twitter at bhttpwww.twitter.comVoltEasternWAb Start here to see much more bhttpvolt.comsocialbp pbVoltb has a talented and optimistic staffing team focused on the quality of your career. pVoltb has over 60yrs of staffing background. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full time positions as well as many contingenttemporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.p pbVoltb is a publicly owned Corporation with shares trading on the over-the-counter market httpwww.otcmarkets.com under the trading symbol VISIb. To learn more about bVoltb, please visit bhttpwww.volt.comb and to see more of our job postings, please visit bhttpjobs.volt.combp pbVoltb is an Equal Opportunity Employer.p pstrongLocationstrong Spokane, WA strongTypestrong DIRECT strongDurationstrong Direct strongPay Ratestrong DOE strongContactstrong Volt Technical Resources spokane[removed phone]volt.com 1420 North Mullan Rd., Suite 108 Spokane Valley, WA 99206 PH [removed phone] FX [removed phone]Listing originally posted at http